> ## Documentation Index
> Fetch the complete documentation index at: https://zuperinc-section23.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# CloudTalk

CloudTalk is a leading cloud-based phone system based in the European region, trusted by global businesses for efficient communication across more than 160 countries.

The **Zuper–CloudTalk integration** enables seamless outbound communication by connecting your CloudTalk account with Zuper. Once integrated, you can automatically send outbound **Text Messages** directly through your CloudTalk number to keep your contacts informed about job updates, pending items, or service notifications in real time.

<Note>
  Note:

  * You must have an active CloudTalk Essentials plan or above to use this integration.
  * Ensure that Text Message/Text Notifications are enabled for your contacts.

    Navigation: Contacts → Contacts Listing page → Edit (via three-dot icon) → Edit Contact page → Notification Preferences
</Note>

## A. Connecting CloudTalk with Zuper

Follow the steps below to integrate your CloudTalk account with Zuper.

1. Log in to your **Zuper web app**. Click your **Profile Picture** in the top-right corner. Select **App Store** from the dropdown menu.

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk1.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=e29c08e12601e5c97b530bc4f5346a25" alt="Cloudtalk1 Pn" width="1904" height="872" data-path="images/Cloudtalk1.png" />

1. Under **Browse by Category**, select **Telephony, Video & SMS**. Choose **CloudTalk** from the list of available integrations. Click **Install CloudTalk**.

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk2.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=f8e1277d8b63bf68b8f4e31326e2dac4" alt="Cloudtalk2 Pn" width="1905" height="871" data-path="images/Cloudtalk2.png" />

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk3.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=7697ae2b0ed4beaf683fd8ed388d89d1" alt="Cloudtalk3 Pn" width="1911" height="871" data-path="images/Cloudtalk3.png" />

3. Update the following fields with details from your CloudTalk account:

|                  **Field**                  |                                           **Description**                                          |                                              **Where to Find**                                              |
| :-----------------------------------------: | :------------------------------------------------------------------------------------------------: | :---------------------------------------------------------------------------------------------------------: |
|        **Zuper API Key (Mandatory)**        |                                      Enter your Zuper API Key.                                     | \[Refer: [How to generate a Zuper API Key](https://docs.zuper.co/Settings/Developer_Hub/API_Keys#api-keys)] |
|   **CloudTalk Access Key ID (Mandatory)**   |                                 Enter your CloudTalk Access Key ID.                                |                           Go to *CloudTalk → Settings → API Keys → Access Key ID*                           |
| **CloudTalk Access Key Secret (Mandatory)** |                               Enter your CloudTalk Access Key Secret.                              |                      Go to *CloudTalk → Settings → API Keys → Access Key Secret → Show*                     |
|        **Sender Number (Mandatory)**        |               Enter the CloudTalk phone number from which text messages will be sent.              |                           Go to *CloudTalk → Settings → Numbers → Active Numbers*                           |
|          **Sync Contacts (Yes/No)**         | Choose **Yes** to sync contacts between Zuper and CloudTalk, or **No** to disable synchronization. |                   Configure within the **CloudTalk Integration Settings** panel in Zuper.                   |

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk5.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=9816469ba9369e400f5973e957557988" alt="Cloudtalk5 Pn" width="1910" height="853" data-path="images/Cloudtalk5.png" />

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk6.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=8fc78f54d8f754f7849f1c193676b350" alt="Cloudtalk6 Pn" width="1920" height="878" data-path="images/Cloudtalk6.png" />

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk7.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=3efe2f5f66d6430a4e359f4360c15ce8" alt="Cloudtalk7 Pn" width="1920" height="878" data-path="images/Cloudtalk7.png" />

Click **Update** to complete the integration setup.

## B. Using the Zuper–CloudTalk Integration

Once the integration is configured, you can send **Text Messages** directly from Zuper using your CloudTalk number.

1. Navigate to the **Contacts** module from the left panel.

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk8.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=306ac677ec6ad9fb6f0643c3f49565dd" alt="Cloudtalk8 Pn" width="1906" height="873" data-path="images/Cloudtalk8.png" />

2. Select a contact on the listing page to open its details. On the **Contact Details** page, click **More Actions** (top-right corner) and select **Email/Text Message** from the dropdown menu.

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk9.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=c64f11525eb5995e5132a8bec4ddb869" alt="Cloudtalk9 Pn" width="1916" height="842" data-path="images/Cloudtalk9.png" />

3. Fill in the following fields:

|            **Field**           |           **Description**          |
| :----------------------------: | :--------------------------------: |
|   **Contact Via (Mandatory)**  | Select SMS to send a notification. |
| **Contact Number (Mandatory)** | Choose the contact’s phone number. |
|  **Message Body (Mandatory)**  |     Enter the message content.     |

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk10.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=00454b5f043eb0fce9ce68a4d1b1008c" alt="Cloudtalk10 Pn" width="1914" height="874" data-path="images/Cloudtalk10.png" />

Click **Send** to deliver the text message via CloudTalk.

<Note>
  Note: You can trigger messages via the Contacts module, Bulk Text Message action, or Workflow automation.
</Note>

## C. Uninstalling CloudTalk from Zuper

If you no longer need the integration, follow the steps below to uninstall the CloudTalk app.

1. Log in to your **Zuper web app**. Click your **Profile Picture** in the top-right corner. Select **App Store**.

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk1.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=e29c08e12601e5c97b530bc4f5346a25" alt="Cloudtalk1 Pn" width="1904" height="872" data-path="images/Cloudtalk1.png" />

2. Under **Browse by Category**, select **Telephony, Video & SMS**. Choose **CloudTalk**.

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk2.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=f8e1277d8b63bf68b8f4e31326e2dac4" alt="Cloudtalk2 Pn" width="1905" height="871" data-path="images/Cloudtalk2.png" />

3. The **CloudTalk** is uninstalled successfully..

<img src="https://mintcdn.com/zuperinc-section23/i9GwNQ2t_tNVW6K1/images/Cloudtalk11.png?fit=max&auto=format&n=i9GwNQ2t_tNVW6K1&q=85&s=34b72f626b46096e604f5e936c1e50a7" alt="Cloudtalk11 Pn" width="1913" height="578" data-path="images/Cloudtalk11.png" />

With the **Zuper–CloudTalk integration**, businesses can streamline communication and ensure instant notifications for their customers. This one-way integration enables data to flow from Zuper to CloudTalk, automatically sending Text Messages for updates, reminders, and notifications, enhancing efficiency and customer engagement.