Live View in Dispatch Board

In fast-moving field service environments, dispatchers need to react quickly to what’s happening on the ground. Yet, urgent jobs often remain hidden due to filters or outdated views.

Live View in Zuper changes that.

Live View offers a real-time, filter-free stream of all unscheduled and unassigned jobs that are due today or tomorrow. It’s designed to help dispatchers stay focused on what needs attention right now, without the clutter of long-term scheduling or irrelevant filters.

Key Highlights:

• Displays only jobs scheduled or due within the next 48 hours.
• Supports up to 500 jobs without compromising speed or responsiveness.

Prerequisite: Live View is available only when the Auto-Sync feature is enabled for your account. If Auto-Sync is active, Live View is automatically ready to use.
If you don’t see this feature in your Dispatch Board, contact [e-mail] to get it enabled.

Accessing Live View

To open Live View:

1. Click the Scheduling and Dispatching module from the left navigation menu and select Dispatch Board.

   

2. Select the Jobs stream.

3. Click the Job Type dropdown and choose Live View.

   

4. You’ll see two tabs- Today and Tomorrow.

   • The Today tab lists all jobs due/scheduled to be dispatched today.

     

   • The Tomorrow tab shows jobs that need attention for the next day.

     

Note: Jobs are sequenced in the following order:

• Scheduled Jobs are displayed first and sorted by start time.
• Unscheduled Jobs are listed next, sorted by due date.

As soon as a job is scheduled or assigned, it will disappear from the Live View Dispatch queue, keeping your focus sharp and up-to-date. Similarly, as new jobs are created, you see them only if they’re scheduled/due for today or tomorrow in the live view.

Using Live View

Live View is designed for simplicity and speed. Once you’re in Live view, you can:

• Search for Jobs: Type a keyword or job number in the search bar to quickly locate specific jobs.
• Assign Jobs Instantly: Drag a job card and drop it into a technician’s available slot in the Scheduler. Set the start and end times in the pop-up, then click Update.
• Find Nearby Technicians: Right-click a job card and select Find Live Technicians. Zuper highlights nearby technicians along with their distance from the job site, helping you assign the right person faster. 

FAQs

Q: Can I apply filters or sorting in Live View Dispatcher Queue?
A: No. Live View intentionally disables filters and custom sorts to ensure a pure, priority-driven real-time stream.

Q: What job types are shown?
A: Only unscheduled and/or unassigned jobs that are due or scheduled within the next 48 hours.

Will Live View affect my existing Dispatch Board view?
A: No, it runs as a separate dropdown view within the Jobs stream.