CloudTalk

CloudTalk is a leading cloud-based phone system based in the European region, trusted by global businesses for efficient communication across more than 160 countries.

The Zuper–CloudTalk integration enables seamless outbound communication by connecting your CloudTalk account with Zuper. Once integrated, you can automatically send outbound Text Messages directly through your CloudTalk number to keep your contacts informed about job updates, pending items, or service notifications in real time.

Note:

• You must have an active CloudTalk Essentials plan or above to use this integration.

• Ensure that Text Message/Text Notifications are enabled for your contacts.

  Navigation: Contacts → Contacts Listing page → Edit (via three-dot icon) → Edit Contact page → Notification Preferences

A. Connecting CloudTalk with Zuper

Follow the steps below to integrate your CloudTalk account with Zuper.

1. Log in to your Zuper web app. Click your Profile Picture in the top-right corner. Select App Store from the dropdown menu.

1. Under Browse by Category, select Telephony, Video & SMS. Choose CloudTalk from the list of available integrations. Click Install CloudTalk.

3. Update the following fields with details from your CloudTalk account:

Field	Description	Where to Find
Zuper API Key (Mandatory)	Enter your Zuper API Key.	[Refer: How to generate a Zuper API Key]
CloudTalk Access Key ID (Mandatory)	Enter your CloudTalk Access Key ID.	Go to CloudTalk → Settings → API Keys → Access Key ID
CloudTalk Access Key Secret (Mandatory)	Enter your CloudTalk Access Key Secret.	Go to CloudTalk → Settings → API Keys → Access Key Secret → Show
Sender Number (Mandatory)	Enter the CloudTalk phone number from which text messages will be sent.	Go to CloudTalk → Settings → Numbers → Active Numbers
Sync Contacts (Yes/No)	Choose Yes to sync contacts between Zuper and CloudTalk, or No to disable synchronization.	Configure within the CloudTalk Integration Settings panel in Zuper.

Click Update to complete the integration setup.

B. Using the Zuper–CloudTalk Integration

Once the integration is configured, you can send Text Messages directly from Zuper using your CloudTalk number.

1. Navigate to the Contacts module from the left panel.

2. Select a contact on the listing page to open its details. On the Contact Details page, click More Actions (top-right corner) and select Email/Text Message from the dropdown menu.

3. Fill in the following fields:

Field	Description
Contact Via (Mandatory)	Select SMS to send a notification.
Contact Number (Mandatory)	Choose the contact’s phone number.
Message Body (Mandatory)	Enter the message content.

Click Send to deliver the text message via CloudTalk.

Note: You can trigger messages via the Contacts module, Bulk Text Message action, or Workflow automation.

C. Uninstalling CloudTalk from Zuper

If you no longer need the integration, follow the steps below to uninstall the CloudTalk app.

1. Log in to your Zuper web app. Click your Profile Picture in the top-right corner. Select App Store.

2. Under Browse by Category, select Telephony, Video & SMS. Choose CloudTalk.

3. The CloudTalk is uninstalled successfully..

With the Zuper–CloudTalk integration, businesses can streamline communication and ensure instant notifications for their customers. This one-way integration enables data to flow from Zuper to CloudTalk, automatically sending Text Messages for updates, reminders, and notifications, enhancing efficiency and customer engagement.